THIS PART OF THE TUTORIAL IS FOR ONECALLsm ADVANCED VOICE MESSAGING AND CALL ROUTING SERVICE CUSTOMERS ONLY
This section pertains to subscribers who have multiple pre-programmed Forwarding Memories. At the time your ONECALLsm service was set up by DTC it was customed tailored around you. Please contact your account rep if you have forgotten how your service was customized.
The standard ONECALLsm service has 5 basic settings. 2 voice messaging settings and 3 call forwarding settings. TRAINING SCENARIO
For the purpose of this training we will use the following scenario. This setup is standard for most our ONECALLsm customers.
Setting #1: Voice Mail only mode Setting #2: Voice Mail with the option to press 0 to transfer to your cellular phone.
Setting #3: Fixed Forwarding to your office telephone number
Setting #4: Variable Forwarding to your cellular telephone using memory #: 9000
Setting #5: Variable Forwarding to your home telephone using memory #:9001
Please note: If you make a mistake or get lost, press the # sign to back up to a menu that is familiar to you. It is also helpful to refer to the ONECALLsm user flowchart. Flowcharts are available on this website and via email or fax from our office @ 206-442-1000
DEFINITIONS: FOR THIS SCENARIO
FIXED FORWARDING is internally pre-programmed to go to your office telephone number.There is no need to enter any numbers beyond 14 to activate.
VARIABLE FORWARDING means that you will need to enter the DTC pre-programmed Forwarding Memory assigned to you for that telephone number after you have entered 13 for Variable Forwarding.
In this training we are using 9000 for your cellular phone and 9001 for your home phone. From your Main Menu the dialing sequence to change the way your calls are being handled is 9,3
Press 9 for the Options Menu
Press 3 for the Call Handling Menu
Then in the CALL Handling Menu you can proceed by pressing one of the following:
Enter 11 to Activate your Voice Mail only greeting
Enter 12 to Activate your Voice Mail with 0 transfer to your cell phone greeting
Enter 13 + [9000] to Activate Variable Forwarding to your Cellular phone
OR
Enter 13 + [9001] to Activate Variable Forwarding to your Home phone
Enter 14 to Activate Fixed Forwarding to your Office.
Entering 8 will tell you which setting is currently active.
Note: Activating a Call Handling setting will automatically override the previous Call Handling setting.
CONGRATULATIONS!
YOU HAVE FINISHED THE ONECALLsm
ADVANCED CALL HANDLING FUNCTIONS TUTORIAL.